fb555 Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") is published by fb555 ("we", "us", "our", "the Platform") and applies to all users ("you", "your", "the User") who access or use the fb555 website at fb555.io and any associated mobile or web applications, APIs, or related services operated under the fb555 brand.

fb555 is committed to handling personal data responsibly, transparently, and in accordance with internationally recognised data protection principles. We recognise that users entrust us with sensitive personal and financial information when they register and play on our platform, and we take that responsibility seriously.

This Policy is designed to give you a clear, honest, and comprehensive account of our data practices. It is written in plain English so that every player, regardless of technical background, can understand how their information is being used. We encourage you to read this Policy in full before registering an account or making a deposit on fb555.

2. Data Controller

For the purposes of this Privacy Policy, fb555 acts as the data controller in respect of personal data collected from users of the fb555 platform. As data controller, fb555 determines the purposes for which and the means by which personal data is processed.

fb555 operates as an international online gaming and sportsbook platform with a primary user base in Bangladesh. All data collection, storage, and processing activities described in this Policy are carried out under the oversight of fb555's data protection function, which is responsible for ensuring compliance with applicable data protection obligations.

If you have any questions about how fb555 processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our data protection team directly using the contact details provided in Section 16 of this Policy.

3. Data We Collect

fb555 collects personal data across several categories depending on how you interact with the platform. The following table provides a structured overview of the categories of personal data we may collect and process:

3.1 Special Category Data

fb555 does not intentionally collect special category personal data (as defined under applicable data protection frameworks), which includes data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data, or data concerning a person's sex life or sexual orientation. If any such data is incidentally disclosed to us during a support interaction or account query, it will not be stored beyond the duration required to resolve the relevant matter.

4. How We Collect Data

fb555 collects personal data through the following primary channels:

• Direct collection at registration: When you create a fb555 account, you provide identity, contact, and account data directly through the registration form.
• Identity verification (KYC): When you submit verification documents (NID, passport, proof of address), we collect and store the data contained in those documents for the purpose of age verification and fraud prevention.
• Financial transactions: When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, Upay, or bank transfer, we collect and record the financial data associated with that transaction.
• Platform activity: All gameplay, betting, and account activity on fb555 is automatically logged. This includes bet placement, game launches, session start and end times, and balance changes.
• Cookies and tracking technologies: When you visit fb555.io, our servers and third-party analytics tools automatically collect technical data about your device, browser, and session. Please refer to Section 11 for full details of our cookie usage.
• Customer support interactions: When you contact fb555 via live chat, WhatsApp, or email, we collect and retain the content of your communications for the purpose of resolving your enquiry and for quality assurance.

5. Purposes of Processing

fb555 processes your personal data only for specific, documented, and legitimate purposes. The table below maps each processing purpose to the data categories used:

6. Legal Basis for Processing

fb555 processes personal data on one or more of the following legal grounds, depending on the specific processing activity:

• Contractual necessity: Processing is necessary for the performance of the contract between you and fb555 — specifically, to operate your account, process transactions, and deliver the gaming services you have requested.
• Legal obligation: Processing is necessary for fb555 to comply with applicable legal obligations, including age verification, anti-money laundering (AML) checks, and record-keeping requirements.
• Legitimate interests: fb555 processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics to improve the platform. Where we rely on legitimate interests, we carry out a balancing assessment to confirm that our interests do not override your fundamental rights and freedoms.
• Consent: Where we process your data for marketing communications or for certain non-essential cookies, we do so on the basis of your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7. Data Sharing & Disclosure

fb555 does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment processors: Financial data is shared with payment service providers (including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment gateways) solely for the purpose of processing deposit and withdrawal transactions.
• Game content providers: Technical and gameplay data is shared with licensed game studios (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi) to the extent necessary for the delivery and integrity of their games within the fb555 platform environment.
• Identity verification services: Identity data may be shared with third-party KYC and identity verification service providers to fulfil age verification and anti-money laundering obligations.
• Analytics and platform providers: Anonymised or pseudonymised technical and gameplay data may be shared with platform analytics providers for the purpose of platform performance monitoring and improvement. No directly identifying information is shared for this purpose.
• Legal and regulatory authorities: fb555 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or judicial authorities in response to a lawful request, court order, or to fulfil a legal obligation. fb555 will only disclose the minimum data required to satisfy such requests.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of fb555's business, your personal data may be transferred to the acquiring entity as part of the transaction, provided that the acquiring entity is bound by data protection obligations no less stringent than those set out in this Policy.

8. International Data Transfers

fb555 is an international platform and some of the third-party service providers with whom we share data (including game studios and technical infrastructure providers) may be located outside of Bangladesh. When personal data is transferred to a recipient in another country, fb555 takes appropriate steps to ensure that the transfer is carried out securely and that adequate data protection standards are maintained at the destination.

Such steps include, where applicable: reliance on standard contractual clauses or equivalent data transfer mechanisms; due diligence assessments of the data protection practices of recipient entities; and contractual requirements obliging recipients to process data only for the purposes for which it was shared and to maintain appropriate security measures.

If you would like further information about the safeguards in place for a specific international data transfer, you may request this by contacting our data protection team at the address provided in Section 16.

9. Data Retention

fb555 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or audit obligations. The following table sets out our standard retention periods by data category:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be linked to any identifiable individual. Where anonymised data is retained for aggregate analytics purposes, it is no longer considered personal data under this Policy.

10. Your Rights

As a user of the fb555 platform, you have the following rights with respect to the personal data we hold about you. fb555 is committed to honouring these rights promptly and without undue restriction:

To exercise any of the rights listed above, please contact fb555's data protection team by email at [email protected] with the subject line "Data Subject Rights Request". We will acknowledge your request within 5 business days and respond substantively within 30 calendar days. Complex requests may be extended by a further 30 days with written notification.

11. Cookies & Tracking Technologies

fb555 uses cookies and similar tracking technologies on the fb555.io website to support the operation of the platform, to remember your preferences, and to analyse usage patterns. The following categories of cookies are used by fb555:

• Strictly necessary cookies: These cookies are essential to the operation of the fb555 website. They enable core functions such as maintaining your login session, securing your account, and processing financial transactions. These cookies cannot be disabled without significantly impairing the functionality of the platform.
• Functional cookies: These cookies remember your preferences and settings, such as your language preference, default stake settings, and display preferences. Disabling these cookies will not prevent access to the platform but may reduce personalisation.
• Analytics cookies: fb555 uses analytics tools to collect aggregated information about how users interact with the platform, including pages visited, session duration, and device type. This data is used in anonymised or pseudonymised form to improve platform performance. Analytics cookies are deployed only where you have given your consent.
• Security cookies: These cookies support fb555's fraud detection and security monitoring systems by helping us identify anomalous session behaviour and potential account takeover attempts.

11.1 Cookie Management

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. Please note that blocking strictly necessary cookies will prevent you from logging into your fb555 account and using core platform features. Detailed instructions for managing cookies in popular browsers are available through your browser's help documentation.

12. Security Measures

fb555 takes the security of personal data seriously and has implemented a layered set of technical and organisational measures to protect user data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption applied to all data in transit between your browser and fb555 servers, covering all pages, login sessions, and financial transactions.
• Encrypted storage of all sensitive data at rest, including password hashes, financial credentials, and identity documents, using industry-standard encryption algorithms.
• Access controls: Access to personal data within fb555's systems is restricted on a need-to-know basis. All staff and contractors with access to personal data are subject to confidentiality obligations and receive regular data protection training.
• Intrusion detection and monitoring: fb555's platform is monitored continuously for security anomalies, including unusual login patterns, IP irregularities, and suspicious transaction behaviour.
• Regular security assessments: fb555 conducts periodic security reviews and vulnerability assessments of its platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected users, fb555 will notify impacted users and relevant authorities in accordance with applicable breach notification requirements.

13. Third-Party Links & Embedded Content

The fb555 platform may contain links to third-party websites or embedded content from third-party providers (such as game studios providing their games within the fb555 environment). This Privacy Policy applies solely to the data collected and processed by fb555 directly. It does not extend to the data practices of any third-party website or service that may be accessible via the fb555 platform.

fb555 has no control over and accepts no responsibility for the privacy practices, content, or data handling of any third-party websites. If you follow a link to a third-party website or interact with a third-party service embedded within fb555, we encourage you to review that party's privacy policy before providing any personal information. Game studios whose games are embedded within fb555 operate under their own data processing agreements with fb555 and are contractually bound to process data only as permitted by those agreements.

14. Minors & Age Policy

The fb555 platform is strictly intended for adults aged 21 and above. fb555 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account.

As part of our age verification process, fb555 may request identity documents to confirm that users meet the minimum age requirement. Any data collected during the age verification process is processed solely for this purpose and is handled in accordance with Section 9 (Data Retention) of this Policy.

15. Changes to This Privacy Policy

fb555 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable legal requirements, or the scope of our services. When we make material changes to this Policy, we will update the version number and effective date shown at the top of this page and, where practicable, notify registered users via their registered email address or through a notice displayed on the fb555 platform.

We encourage you to review this Privacy Policy periodically to stay informed about how fb555 is protecting your personal data. Your continued use of the fb555 platform following the publication of an updated Policy constitutes your acknowledgement of the updated terms. If you do not agree with the updated Policy, you should stop using the platform and may request account closure in accordance with the fb555 Terms & Conditions.

16. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to fb555's handling of your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

• Email: [email protected] — include "Privacy Enquiry" or "Data Subject Rights Request" in the subject line
• Live Chat: Available 24/7 directly on the fb555 platform at fb555.io
• Response Time: We acknowledge all privacy-related emails within 5 business days and provide a substantive response within 30 calendar days
• Support Hours: 24 hours per day, 7 days per week, including all Bangladesh public holidays